A gentle reminder to make sure your out of office messages (known as OOOF's at The Florist HQ) are up to date.
You see we've just sent out our newsletter and getting a lot of OOOF's that are obviously very old as they are referencing summer weddings, holidays and in one case Mother's Day!
May seem unimportant but a good OOOF can manage customer expectations on possible reply times, with an embedded link redirect them to your website (the place you ideally want them to be and order from!) and show that you are totally professional.
Takes nanno seconds to do but it's really important ... and not just on emails, across all your messaging channels.
