“That’s not what I wanted!” - Managing complaints
Catherine Jane Kirk shares her knowledge and expertise on the art of managing customer complaints...
Catherine Jane Kirk
2 days ago1 min read
From the Workroom: Being Savvy with Basing
Su Whale shares her professional tips for effective, good quality basing work.
Su Whale
4 days ago2 min read
Phalaenopsis – Everyone’s Favourite Orchid featuring Floristry Tips from Su Whale
Su Whale praises this perennial favourite and suggests how best to display and sell Phalaenopsis.
Su Whale
Mar 212 min read
My Floral Journey: the Challenges and Importance of Training
When I look back on my training journey, it’s one I wouldn’t change in any way. It’s a pathway I encourage anyone to take. It’s fun, hard...
Hannah Friel
Mar 193 min read
Shorter and More Flexible Apprenticeships
Following up on strong engagement from the BRC, government announced changes to apprenticeships , to cut red tape and boost economic...
British Retail Consortium
Mar 171 min read
Mother’s Day? Child’s Play!
Make the most of Mother's Day sales by creating a range for young children with money to spend.
Su Whale
Mar 172 min read
Retail Guide: Keeping your Shop Clean
When was the last time you took a really close look at the inside of your shop and workroom?
Jackie Whittaker
Mar 114 min read
Choosing Joy: Starting out on a Career Change Journey
In Summer 2024 I handed in my notice for a well-paid, full-time senior role in Marketing & PR to follow my dream of becoming a florist....
Joanna Marshall
Feb 204 min read
Plants for Bathrooms
Upgrade your bathroom with houseplants to add some cheer, a touch of glamour or even to purify the air. Su Whale explains how.
Su Whale
Feb 183 min read
Delightful Daffodils - Fragrant Narcissus featuring Floristry Tips from Su Whale
Su Whale explains how to care for and condition narcissi for cheerful spring displays.
Su Whale
Feb 114 min read
Houseplants: Ceropegia woodii
Get to know this delicate, trailing houseplant and it could become a favourite with you and your customers.
Su Whale
Feb 101 min read
Know your Competitors
Knowing your competitors and how they operate is a vital part of running your own floristry business. Karen Barnes explains why.
Karen Barnes
Feb 63 min read
Essential Tips for Minimising Waste
Wastage comes in many forms, whether its flowers and foliage, money or time. Follow these latest tips from florist Alison Ruud
Alison Ruud
Feb 32 min read
Handling Customer Complaints
Take back control and help turn a negative situation into a positive customer experience with our 10 steps to successful...
Jackie Whittaker
Jan 163 min read
Training for Managers - How to Give Feedback
Being able to deliver objective, actionable feedback is an important part of any managers role. Learn how to handle the challenges feedback
Jackie Whittaker
Jan 144 min read
