“That’s not what I wanted!” - Managing complaints
Catherine Jane Kirk shares her knowledge and expertise on the art of managing customer complaints...
Catherine Jane Kirk
Mar 261 min read
How to hire temporary employees and seasonal staff
with Mother's Day around the corner, hiring temporary staff may be the only option to keep your business fully functional.
Federation of Small Businesses
Feb 610 min read
Tips for Peak Success - Planning is Key
Set yourself up for peak success with our top tips and best practices...
Nicole Moore
Jan 143 min read
Social Media Marketing: Seasonal Events
Every occasion and event is a potential marketing opportunity for your business. Harness the power of Social Media to maximise sales.
Avocado Social
Dec 8, 20231 min read
Marketing Made Easy: How to Plan and Manage Social Media Marketing for your Flower Business
Owning a flower shop is hard work so how can you keep business booming throughout the year? By harnessing the power of social media.
Lisa Harrison
Dec 27, 20225 min read
"How Can I Help You?" - Putting customers at the heart of your business
Let’s take a familiar analogy, that of creating a bouquet, to explore some key steps that will support you to engage, serve & keep customers
Catherine Jane Kirk
Apr 5, 20221 min read
Delivery Problems – Understanding Consumer Rights
With Mother’s Day looming and customer expectations high, its worth reminding yourself about where you stand if something goes wrong.
Jackie Whittaker
Mar 16, 20223 min read
Smartphone Flower Photography
Get ready to take better photos with expert Louise Mills. The good news is that you don’t need a high end camera.....
Nicole Moore
Mar 9, 20224 min read
Marketing Made Easy: Kerb Appeal and Window Display Advertising
Retailers have just a few seconds to grab the attention of passing customers. Learn how to create kerb appeal and interest in your shop.
Lisa Harrison
Mar 7, 20225 min read
Marketing Made Easy: Printed Marketing Materials for Florists
As you prepare for one of your busiest seasons, we discuss how you can use printed marketing materials to promote your business.
Lisa Harrison
Feb 22, 20224 min read
Marketing Made Easy: Networking for Florists
Could 2022 be the year you discover the art of business networking? We explain how expanding your network can boost your business.
Lisa Harrison
Jan 18, 20224 min read
Marketing Made Easy: Digital Marketing for Florists
Promoting your floral business online will benefit you in the long run. Take some time and get to grips with digital marketing.
Lisa Harrison
Dec 7, 20214 min read
